Terms & Conditions

Terracotta and Dokra Gift Item

Effective Date: 15 December 2025

Welcome to Terracotta and Dokra Gift Item. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. Use of Website

By using this website, you confirm that:

• You are at least 18 years of age or accessing the website under parental supervision.

• You will use the website only for lawful purposes.

• You will not engage in any activity that disrupts or harms the website or its users.

2. Products & Services

• We specialize in handcrafted Terracotta and Dokra gift items.

• All products are handmade; slight variations in color, size, or design are natural and are not considered defects.

• Product images are for representation purposes only; actual products may vary slightly.

3. Pricing & Payment

• All prices are listed in Indian Rupees (INR) unless stated otherwise.

• Prices are subject to change without prior notice.

• Payments are processed through secure third-party payment gateways.

• We do not store or process your card or banking details.

4. Order Acceptance & Cancellation

• We reserve the right to accept or reject any order at our discretion.

• Orders may be canceled if payment is not received or if the product is unavailable.

• Once an order is confirmed and shipped, cancellation may not be possible.

5. Shipping & Delivery

• Delivery timelines are estimates and may vary due to location, courier services, or unforeseen circumstances.

• We are not responsible for delays caused by logistics partners or force majeure events.

• Any shipping charges, if applicable, will be clearly mentioned at checkout.

6. Returns & Refunds

• Returns or refunds are subject to our Return & Refund Policy.

• Handmade products are checked before dispatch; however, damages during transit must be reported within 24 hours of delivery with proper proof.

• Refunds, if approved, will be processed to the original payment method within the specified timeframe.

7. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Terracotta and Dokra Gift Item.

• Unauthorized copying, reproduction, or commercial use of any content is strictly prohibited.

8. User Conduct

You agree not to:

• Upload or transmit harmful, offensive, or unlawful content

• Attempt to gain unauthorized access to the website

• Use the website for fraudulent or misleading activities

9. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

• Our maximum liability shall not exceed the value of the purchased product.

10. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

11. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Kolkata, West Bengal.

12. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Terracotta and Dokra Gift Item
📍 Location: New Town, Kolkata, West Bengal, India
📞 Phone: 080177 59505
📧 Email: shopdaglobe@gmail.com