Shipping Policy

Terracotta and Dokra Gift Item

Effective Date: 15 December 2025

At Terracotta and Dokra Gift Item, we ensure safe and timely delivery of our handcrafted terracotta and dokra products. Please read our Shipping Policy carefully before placing an order.

1. Shipping Locations

• We currently ship across India.

• International shipping may be available on request (subject to additional charges and customs regulations).

2. Order Processing Time

• Orders are processed within 2–4 business days after successful payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

3. Shipping & Delivery Timeline

• Standard Delivery: 5–10 business days depending on your location

• Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at the checkout page before payment.

• Free shipping offers (if any) will be mentioned on the website or product page.

5. Packaging & Handling

• All products are carefully packed to ensure safe delivery.

• As our items are handmade and fragile, extra care is taken during packaging.

6. Tracking Information

• Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.

• You can use the tracking number to monitor your shipment through the courier partner’s website.

7. Delayed or Failed Delivery

• Delays caused by courier services, incorrect address details, or natural events are beyond our control.

• If delivery fails due to incorrect or incomplete address provided by the customer, re-shipping charges may apply.

8. Damaged Shipments

• If your product arrives damaged, please inform us within 24 hours of delivery with clear photos/videos.

• Refer to our Return & Refund Policy for further assistance.

9. Change of Shipping Address

• Shipping address changes are allowed only before dispatch.

• Once the order is shipped, address changes cannot be made.

10. Contact Us

For any shipping-related queries, please contact us:

Terracotta and Dokra Gift Item
📍 Location: New Town, Kolkata, West Bengal, India
📞 Phone: 080177 59505
📧 Email: shopdaglobe@gmail.com